If you need help using Face ID lớn unlock your iPhone or iPad, authenticate purchases, sign in to apps, or if you"re asked to lớn enter your passcode, learn what khổng lồ do.

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Update your iPhone or ipad tablet to the latest version of ios or iPadOS. & make sure that your iPhone or iPad model Face ID.

To kiểm tra your Face ID settings, go to Settings, then tap Face ID & Passcode. Make sure that Face ID is phối up and that the features you"re trying to lớn use Face ID with are turned on.

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Remove anything that might be covering the TrueDepth camera like dirt, a case, or a screen protector.

If you"re using an ipad in landscape orientation, make sure that your finger or palm isn"t covering the TrueDepth camera. If it is, an alert might appear at the top of the screen that says "Camera covered" with an arrow pointing at the TrueDepth camera.


Make sure that your eyes, nose, và mouth are fully visible to lớn the TrueDepth camera. By default, Face ID doesn"t work if anything is covering your mouth và nose. If you"re wearing a face mask & have already set up Face ID with a mask,* make sure that your eyes aren"t blocked. You might need to hold your iPhone higher if you"re wearing a face mask. If you wear a face mask too high or too close to your eyes, your iPhone might not unlock.

Face ID works with many sunglasses, though Face ID with a mask isn"t designed lớn work with sunglasses. If you"re wearing sunglasses designed to block certain types of light, then your sunglasses might be blocking the infrared light used by the TrueDepth camera. Try using Face ID without your sunglasses.

*You can use Face ID with a mask on iPhone 12 và later using ios 15.4 and later.

Face ID works on iPhone only when it"s in portrait orientation and you"re facing the TrueDepth camera. On iPad, you can use Face ID when your ipad tablet is in any orientation.

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The TrueDepth camera has a similar range of view as when you take a selfie or make a FaceTime call. Whether your iPhone or máy tính bảng ipad is lying on a surface or you"re holding it in a natural position, make sure that your iPhone or máy tính bảng ipad is an arm"s length or closer (10-20 inches) from your face.

Restart your device

Restart your iPhone or iPad và enter your passcode. Then try using Face ID again.

Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can mix up an alternate appearance so Face ID still recognizes you.

To mix up an alternate appearance:

Go khổng lồ Settings, then tap Face ID & Passcode. If asked, enter your passcode.Tap phối Up an Alternate Appearance.Look straight into your iPhone or iPad và place your face inside the frame.Gently move your head to complete the circle. If you"re unable khổng lồ move your head, tap Accessibility Options.When you finish the first Face ID scan, tap Continue.Gently move your head khổng lồ complete the circle for a second time.When Face ID cài đặt is complete, tap Done.

If you still need help, reset Face ID, then phối it up again. Go to lớn Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap set up Face ID lớn set it up again.

If you still can"t enroll your face, tương tác

Only a trained technician should service your device. Improper repair, modification, or use of nongenuine táo components in the tia laze systemsmight prevent the safety mechanisms from functioning properly, & could cause hazardous exposure & injury khổng lồ eyes or skin.

You might need khổng lồ enter your passcode or táo bị cắn dở ID instead of using Face ID in these situations:

You"re wearing a face mask and haven"t phối up Face ID with a mask.The device has just been turned on or restarted.The device hasn’t been unlocked for more than 48 hours.The passcode hasn’t been used khổng lồ unlock the device in the last six và a half days and Face ID hasn"t unlocked the device in the last 4 hours.The device has received a remote lock command.After five unsuccessful attempts khổng lồ match a face.After initiating power nguồn off/Emergency SOS by pressing & holding either volume button and the side button simultaneously for 2 seconds.

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